Applications to change OLC Scheme rules

The Scheme Rules are the framework that describes how the Legal Ombudsman resolves disputes in the legal jurisdiction.

Under section 155 of the Act, the OLC must obtain the consent of the LSB before making rules.

Current scheme rules

Previous applications to change OLC scheme rules:


11 February 2019: Proposal to remove reference to the CMC jurisdiction following their transfer to the FCA.

Rules as consented to on 28 February 2019 and published 1 April 2019


8 March 2018: Proposal to make minor linguistic changes to the Scheme Rules on the language of complaints

Rules as consented to by the Board on 22 March 2018 and published 16 April 2018


November 2014: Proposal for the inclusion of the CMC jurisdiction

Rules as consented to by the Board on 26 November 2014 and published 28 Jan 2015


September 2012: Proposal for changes to time limits and financial compensation limits following consultation

Rules as consented to by the Board on 12 September 2012 and published 1 February 2013


December 2009: Proposal for the establishment of the scheme rules for the Legal Ombudsman

Rules as consented to by the Board on 17 December 2009 and published 6 October 2010.