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Home » Our work » Ongoing Work » Consumer Engagement

Consumer Engagement


  • Ongoing Work
    • Encouraging and promoting a diverse legal services sector
    • Ongoing competence
    • PCF Review
    • Consumer Engagement
    • Review of process for alterations to regulatory arrangements
    • Independent regulation
    • Enforcement review
    • Technology and Innovation
    • Planning for EU exit
    • Market Evaluation
    • Public legal education
  • Work related to previous years
  • Statutory decision making
    • Alterations to regulatory arrangements
    • Designations applications
    • Section 51 – practising fees
    • Alterations made under the Administration of Justice Act 1985
  • Regulatory performance
    • Assessment framework
    • Performance assessments
  • Consultations
    • Open consultations
    • Closed consultations
    • LSB responses to consultations
  • LSB Rules and Guidance
  • Investigations
  • LSB Public Registers
    • Disqualified persons
    • Restricted interest list – objections and conditions
    • Terms of access and use

Increasing market transparency for consumers

Our overall work to improve market transparency, as part of our efforts to improve consumer engagement.

Quality Indicators

Our ongoing work on improving transparency of quality in the legal services market.

Past work

Our previous work on this subject, including historic engagement with the CMA and assessments of regulator action plans pre-2020.

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