In this section you will find links to other sources of information and answers to frequently asked questions.

We hope that you have been able to find the information you require about the Legal Services Board on this website.

As the oversight regulatory body for legal services, we regulate the 10 approved legal regulators and do not provide services to the public. If you have a query please look at our FAQ [frequently asked questions] so we can point you in the right direction.

Your personal information

If you are contacting us, please be aware of the following regarding your personal information:

  • We will only use the personal information we collect from you to provide a response. We may share your personal information internally with colleagues at the LSB in order to do this.
  • We will never share your personal information with third parties unless we obtain your consent to do so.
  • Once we consider that we have dealt with your enquiry in full we will delete your information from our database. If your enquiry includes a complaint about an approved regulator, we will retain your information for a longer period in order to gather evidence
  • If we retain your data, we will never hold it for more than 6 years

For more detailed information, please refer to our Privacy Notice.


Unreasonable and unacceptable behaviour

Unreasonable and unacceptable behaviour policy [PDF]