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The Legal Services Board (LSB) has today published its Annual Report and Accounts for 2025/26, taking stock of a year of decisive enforcement action and progress towards a more intelligence-led, risk-based, and targeted approach to oversight regulation.  The report highlights our formal enforcement action against the Solicitors Regulation Authority following the independent reviews into Axiom Ince and SSB Group, alongside voluntary undertakings…

Read LSB annual report highlights stronger oversight and action to protect consumers 

People are already using AI tools to help them with legal problems, from housing disputes and employment rights to debt and family issues. For many who cannot afford a lawyer, these tools offer a real route to understanding their situation and knowing what to do next. But new research from the Legal Services Board (LSB)…

Read AI tools show real promise to increase access to legal services, but consumers lack basic protections

It is a pleasure to write my first blog as Chair of the LSB, following my appointment by the Ministry of Justice on 1 April. It immediately became clear that I have joined an organisation operating at high speed and across a range of important issues. This was reflected in the discussions at our April…

Read Chair’s blog: my first six weeks

The Legal Services Board (LSB) is playing a key role in the government’s newly launched AI Growth Lab, an important step in promoting regulation that harnesses AI’s benefits for consumers and drives economic growth. Announced today at the government’s AI Adoption Summit during London Tech Week, the Lab gives AI companies the opportunity to test…

Read Legal Services Board joins AI Growth Lab to drive responsible innovation in legal services

We have appointed Sabrina Basran, Ayub Khan, and Richard Spencer to the Legal Services Consumer Panel (the Panel). The Panel exists to represent the interests of consumers in the regulation of legal services. It provides advice to the LSB to help us make decisions shaped by the needs of consumers. It has a remit to…

Read Legal Services Board confirms appointment of three new Members of the Legal Services Consumer Panel

The Legal Services Board (LSB) has appointed Jelena Lentzos as Director of Strategy, Policy & Engagement. She will lead the LSB’s strategy, policy, and research teams at a pivotal moment for legal services regulation. It is one defined by rapid change, growing consumer need, and significant opportunity for sector-wide growth. Jelena previously served as Interim…

Read Driving growth and protecting consumers: LSB appoints new Director of Strategy, Policy & Engagement

The Legal Services Board has confirmed that Flora Page KC has stepped down as a non-lay Board member. Flora Page gave notice of her intention to resign in March this year. The Deputy Prime Minister, Lord Chancellor and Secretary of State for Justice, Rt Hon David Lammy, agreed in April 2026 to Flora’s request to leave the Board with immediate effect. Monisha Shah, Chair of the…

Read Flora Page KC steps down from the Legal Services Board

On 28 April 2026, the Legal Services Board (LSB) discussed the Solicitors Regulation Authority’s (SRA) regulatory performance. With one month until the deadline for SRA’s compliance with LSB’s Directions regarding Axiom Ince Limited, the LSB Board has this week asked the SRA to commission an independent external audit to assess and evaluate the SRA’s compliance…

Read Legal Services Board Statement on SRA Regulatory Performance – 6 May 2026

This is my final blog from my time as interim Chair of the LSB, and I would like to begin by saying what a privilege it was to serve in the role during a period of such significant activity for the sector. I am grateful to Board and executive colleagues for their support, challenge, and…

Read Chair’s blog: strengthening ethics and setting priorities

We are deeply concerned by the scale of harm caused to former clients of PM Law Ltd. The reported loss of £39.5m of client funds and the significant disruption to tens of thousands of people at what were already stressful and important moments in their lives is extremely serious. The Legal Services Board is closely…

Read Statement on PM Law