Welcome to the Legal Services Board

The oversight regulator of legal services in England and Wales

About us

Reshaping Legal Services Conference 2025 - rewatch

Speeches, presentations, and videos from this year's event

Find out more about us

Visit the Reshaping Legal Services platform

The platform tracks the sector's progress in improving the legal services market for consumers

Reshaping Legal Services - A sector-wide strategy

The golden thread of the strategy is the need to reshape legal services to better meet society’s needs.

Enquiries from the public

Including who to complain to if you have a problem with a lawyer or a regulator.

Information on the Solicitor’s Indemnity Fund

The current position on key questions relating to the Solicitor’s Indemnity Fund

Our Board

Board member biographies, Board minutes, expenses

Corporate publications

Business Plan, Annual Report and Accounts, cost statement

Our relationships

Legal Services Consumer Panel, Solicitors Disciplinary Tribunal, Office for Legal Complaints

Our work

Reshaping Legal Services strategy

We want to see fairer outcomes, stronger confidence and better services in the sector. Visit our microsite to see how we're tackling these challenges.

Find out more about our work

Business Plan 2024/25

Our business plan outlines how we will contribute to reshaping legal services to better meet society’s needs

Statutory decision making

Find out more about the LSB's range of approval and decision making powers.

Live rule-change applications

See all current applications from regulators to change regulatory arrangements.

Consultations and responses

Have a look at our open and closed consultations.

Regulatory performance

Find out more about how we hold regulators to account.

Professional Ethics, Rule of Law, and Regulation

FInd out more about our project on ethics, rule of Law, and regulation

Ongoing competence

Five-year policy objective: The regulators have appropriate frameworks for continuing assurance of professional competence throughout the careers of the people they regulate.

Increasing market transparency for consumers

This project includes our response to the Competition and Markets Authority (CMA) legal services market study and work on related issues.

Legal technology and innovation

Find out more about our work in responding to the regulatory implications of technological innovation.

Encouraging and promoting a diverse legal services sector

Find out more about our work to ensure legal services are accessible to all and promote diversity and inclusion in the sector

Financial protection arrangements for consumers

Find out more about our project reviewing financial protection arrangements for consumers

Economic crime regulatory objective

Find out more about our economic crime- related regulatory objective.

Research

Legal Needs of Individuals in England and Wales

Summary of the findings of the 2023 survey of the legal needs of individuals and topic reports

Individuals’ handling of legal issues in England and Wales 2023

Find out more about Research

Small business legal needs survey

This research explores the legal needs of small businesses in England and Wales

Legal Expenses Insurance: Public Panel research

Public Panel research on Legal Expenses Insurance

Literature review: Diversity and Inclusion

A review into the extent of which regulators evaluate the impact of their diversity and inclusion initiatives

Diversity dashboard

This dashboard brings together the latest diversity and inclusion information collected by the legal services regulatory bodies.

State of Legal Services Report 2020

Our State of Legal Services Report 2020 gives an in-depth review of the legal services sector following ten years of independent regulation.

Market intelligence

Discover a range of data and information on the legal services market.

News & media

Craig Westwood steps down as LSB Chief Executive 

The Chief Executive of the Legal Services Board (LSB), Craig Westwood, will leave the organisation in the summer, having tendered …

More legal services offered remotely, but prices continuing to increase 

Although the prices of legal services continue to rise, consumers can benefit from more legal services being offered remotely and …

Chair’s blog: steady progress and strategic reflection

Not every Board meeting involves momentous decisions; some are just as important for the steady guidance they provide to our …

LSB orders SRA actions after £60m client money loss at Axiom Ince

An independent review of the Solicitors Regulation Authority’s (SRA) actions before it closed law firm Axiom Ince Limited has led the …

Chair’s blog: addressing today’s challenges, embracing tomorrow’s opportunities

We began our April meeting with a presentation from Michael Stych, the CEO of Contend Legal. This is an AI-powered …

Policy priorities set out in LSB business plan 2025/26

In its business plan for 2025/26, published today, the Legal Services Board (LSB) has outlined its priorities, which aim at …

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