Misuse of NDAs - summary of evidence

In 2023 the LSB ran a call for evidence to hear peoples’ experiences with NDAs. The summary report of evidence was published in February 2024.

Upholding the rule of law - Report

Read the report which explores the professional commitment of lawyers to uphold the rule of law, including promoting respect for the law, counselling clients towards legality and helping resolve disputes in the interests of justice.

Econometric analysis of professional indemnity insurance costs for legal service providers

Legal services professionals have Professional Indemnity Insurance (PII) which pays out to consumers when they are harmed by a mistake that their lawyer made. However, it is also a cost that firms and ultimately their clients pay for. This joint research with the SRA looks into how much individual factors drive PII costs.

Analysis of professional indemnity insurance

Use of technology and innovation

Insights from our use of technology and innovation survey show how legal services’ use of technology and innovation has changed since the Covid-19 pandemic; including the use of technologies for access.

Technology and innovation in legal services

Improving service complaints in legal services

Findings from a collaborative workshop with the LSB Public Panel and stakeholders.

Lived experiences of legal professionals: Barriers to getting in, being in and getting on

Qualitative research with 30 legal professionals from under-represented groups into the nature and impact of counter-inclusive practices and ways to address them.

Counter-inclusive practices

Strengthening the evaluation of JDF partners' diversity initiatives

This research explored Judicial Diversity Forum officials' views and experiences of the outcomes and impact of their diversity and inclusion initiatives.

Mapping unregulated legal services

This research aims to better understand the for-profit legal services providers that make up the unregulated legal services market.

Mapping unregulated legal services

Segmentation of people using legal services

We ran a segmentation on people using legal services and identified five clusters based on people’s demographics and legal capabilities.

Vulnerabilities consumers face when using legal services, June 2022

This research explores the vulnerabilities consumers face when they need and use legal services

Vulnerability in legal services

Small Business Legal Needs Survey

Have a look at the legal needs of small businesses following the latest survey

Legal Expenses Insurance: Public Panel research

Have a look at our latest Public Panel Research on Legal Expenses Insurance

Legal Expenses Insurance

Ongoing Competence in Legal Services: research into public attitudes

Find out more about the public's attitude to Ongoing Competence

OC Public Panel research

International approaches to Ongoing Competence

Find out more about international approaches to Ongoing Competence

Ongoing competence international approaches

Diversity Dashboard

Find out more about Diversity in legal services regulation through our dashboard

Diversity graphic dashboard

Literature review: Diversity and inclusion

Find out more about the impact of the regulators diversity and inclusion initiatives

Bridge Group report graphic

Quality Indicators

Find out more about the challenges people face when comparing and choosing legal services providers

Quality Indicators public panel research

Literature review: Public Legal Education (PLE)

An evaluation into the effectiveness of public legal education initiatives

Public Legal Education literature review

Strategy Development: Public Panel Research report - August 2020

New research has highlighted key priorities the public say should be addressed to widen access to legal services and maintain high standards.

Public Panel research

Prices of Individual Consumer Legal Services 2020

This is the third wave of research on the prices of legal services commonly purchased by individual consumers based in England and Wales.

Prices research dashboard

Covid-19 Research Dashboard

The Covid-19 dashboard provides a holistic picture of the impact of the pandemic across a range of legal services.

Covid-19 Research Dashboard

Reshaping legal services to meet people's needs: An analysis of legal capability

This research examines the influence of legal capability at the different stages people go through when they try to resolve their legal issue.

PLE - Reshaping Legal Services_Page_01

Report: Online survey of individuals’ handling of legal issues in England and Wales 2019

Largest ever legal needs survey in England and Wales co funded with the Law Society

Report: Technology and Innovation in Legal Services 2018

The first detailed picture of levels of innovation and use of technology in legal services

Market intelligence hub

Discover a range of data and information on the legal services market.

Report: The legal needs of small businesses

Find out how small businesses respond when experiencing legal issues