Business Plan 2021/22


Our final business plan 2021-22 [PDF] was agreed by our Board on 18 March 2021 following a public consultation that ran from 9 December 2020 to 5 February 2021. It focuses on the areas where regulatory activity can have the greatest impact in reshaping legal services to better meet society’s needs, including equality, diversity and inclusion, consumer engagement and facilitating innovation.

As the impacts of the Covid-19 pandemic on the legal sector continue to unfold, we remain committed to playing a role in supporting that recovery. Flexibility will continue to be a key feature of our approach and of our work plans. The priorities that we laid out at the beginning of the Covid-19 pandemic will continue to inform our flexible approach in 2021-22.

Activity schedule and quarterly performance reports

To help stakeholders plan their engagement with us and to understand our work plans and outputs in more detail, we have published an activity schedule for 2021-22. We will update this activity schedule quarterly. We will also publish quarterly performance reports.

Further information

If you’d like to learn more about our work, please email contactus@legalservicesboard.org.uk.