Our staff


This section includes:

If the information you require is not available, please contact our Board Secretary on 020 7271 0070 or boardsecretary@legalservicesboard.org.uk

Our Executive Team


Craig Westwood, Chief Executive and Board Member

Before joining the LSB, Craig was Director of Communications, Policy and Research at the Electoral Commission. He worked across the organisation’s brief – overseeing the effective delivery of elections and regulating political finance – with a particular focus on championing the interests and perspective of the voter.

Prior to joining the Commission, Craig was a partner in the corporate communications agency Pagefield, leading corporate affairs accounts for clients ranging from major multi-national brands to UK public institutions. He spent the preceding decade in a series of roles in the civil service, including working on public body financing and oversight; digital innovation and literacy improvement; and international cultural engagement programmes. His final post was as a ministerial private secretary in the first years of the coalition government.

Craig Westwood

Richard Orpin, Director, Regulation & Policy

Richard leads the policy, research and regulatory teams at the Legal Services Board. Before joining the LSB, Richard was Public Policy Principal at Ofcom, leading Ofcom’s engagement with Government and Parliament on all broadcasting and media matters. From 2017 to 2022, as Consumer Policy Principal, he led Ofcom’s work on customer fairness. From 2014 to 2017, he managed Ofcom’s review of the regulation of Royal Mail.

Before joining Ofcom in 2014, he worked at the Department for Culture, Media & Sport (DCMS) for seven years, including as Head of Domestic Gambling Policy. He also held policy roles in broadcasting, school sport and culture during his time at DCMS.

Richard also currently has overall responsibility for maintaining the effective relationship between the Board and the executive team


Holly Perry, Director, Enabling Services

Holly is responsible for corporate governance, finance, IT, communications, premises, human resources, the Chair and Chief Executive’s private office and the LSB’s programme and project function. She joined the LSB in October 2017 – having previously worked at the LSB between 2011 and 2013.

Prior to joining the LSB, Holly held senior corporate governance roles at the Press Recognition Panel, General Optical Council, Legal Services Commission (now Legal Aid Agency) and in the NHS. She also spent a period of time working in senior executive and non-executive recruitment at Gatenby Sanderson.

Holly is the LSB’s deputy Accounting Officer and ensures that the LSB deploys its resources responsibly and transparently. 


Stuart Hamill, Head, Finance, IT and Procurement

Stuart is responsible for managing and delivering the finance, payroll, premises, IT and procurement functions. He manages all aspects of funding under the Levy, supporting the Accounting Officer in discharging his responsibilities as defined in Managing Public Money and within the Ministry of Justice’s spending control framework.

Before joining the LSB in October 2020, Stuart gained extensive senior finance experience in a variety of commercial and consultancy roles including working as a Head of Finance at a conveyancing solicitors and as a Financial Consultant on the Carillion liquidation. Stuart also has a regulatory background, working for 8 years at the Office of Rail and Road where he was Head of Finance. Stuart is a fully qualified accountant with the ACCA.

Stuart Hamill

Paul Nezandonyi, Head, Communications and Engagement

Paul is responsible for the LSB’s communications and stakeholder engagement work.

He was previously Head of Communications and Public Affairs at the Cystic Fibrosis Trust and Head of Communications and Stakeholder Engagement at the Press Recognition Panel. In an independent capacity Paul has delivered PR and media projects for several charities and not-for-profit organisations, as well as professional bodies.

Paul Nezandonyi

Angela Latta, Head, Performance and Oversight

Angela joined the LSB in April 2018 and is responsible for regulatory oversight of the regulatory bodies. Angela leads on the key interfaces with the regulators on regulatory performance policy, performance review and remedies, relationship management and internal governance rules policy and implementation. She is also the project sponsor for two of the longer-term LSB projects on Ongoing Competence and Diversity.

Prior to joining the LSB Angela was Head of Operations at the Groceries Code Adjudicator and prior to that held a diverse range of senior positions at the Department for Business. Work in the Department included: Strategy development and delivery; better regulation; regional economic development; open data; strategic stakeholder engagement; energy policy and support for small businesses.


Jelena Lentzos, Head, Policy & Delivery

Jelena has spent 17 years working in and around government, mainly in the justice sector in a variety of roles, the last 8 within the policy profession. She was most recently Deputy Director, Legal Aid Policy at MoJ, during which time she was responsible for ensuring delivery of the statutory duty to provide legal aid and access to justice and the delivery of significant reforms to legal aid fee schemes and eligibility for legal aid. She previously held policy leadership roles in criminal legal aid, victims support and private family law reform. Before moving into policy, she held senior roles in other areas including sponsorship of MoJ’s arm’s length bodies, project and programme delivery and shared services.


Samuel Omolade, Head, Strategy and Research

Samuel joined the Legal Services Board (LSB) in April 2024 and some of his key responsibilities include overseeing the organisation’s policy work on technology and innovation, equality, diversity and inclusion, consumer empowerment and building the horizon scanning capability of the LSB. In addition, Samuel oversees the LSB’s research and wider work on strategy and business planning.

His policy and research experience spans multiple central Government departments including the Ministry of Justice, Home Office, the Department for Transport, and the Department for Science, Innovation and Technology. Prior to joining the LSB, Samuel was based in the Regulation for Innovation Directorate in DSIT where he was responsible for leading the Regulatory Horizons Council team to identify the pipeline of new and emerging technologies which included drones, space and neurotechnologies and work with an independent expert committee to provide recommendations to Government on regulatory reform needed to maximise the social and economic benefits for the UK.


Diversity survey

We carried out anonymous and voluntary diversity surveys of our Board, Consumer Panel members and executive colleagues in 2024, 2022, 2020, 2018 , 2017, 2012 and 2010.

  1. 2024 LSB diversity survey (PDF)
  2. 2022 LSB diversity survey (PDF)
  3. 2020 LSB diversity survey (PDF)
  4. 2018 LSB diversity survey (PDF)
  5. 2017 LSB diversity survey (PDF)
  6. 2012 LSB diversity survey (PDF)
  7. 2010 LSB diversity survey (PDF)

*We destroy the individual inputs once we have collated the final report.

In presenting the results, we do not include industry or sector comparators; or general or economically active comparators because we do not think such comparators are directly applicable to very small organisations. For us, one person in any category represents a 2% shift and as we break the organisation down into levels of seniority, one person can shift results by as much as 20%.

Our 2020 report includes details of the key findings of the survey and action we are considering as a result.