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Blog: Addressing SME’s legal needs through technology and collaboration

By Aisling O’Connell, Regulatory Policy Manager at the Legal Services Board Accessing legal services can be a real challenge for small to medium enterprise (SME) businesses. Many don’t recognise their issue as a legal problem. Those that are aware don’t always know where to seek advice, how long it will take to resolve the problem,…

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Research reveals market opportunity for lawtech firms to address SME’s unmet legal need

New research for LawtechUK and the Legal Services Board (LSB) has revealed a gap in the market for lawtech firms to better support small to medium businesses (SMEs) deal with legal issues and reduce their unmet need. In the qualitative study, 40 SMEs from different sectors (10 of whom had previously used lawtech) were asked…

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LSB publishes Faculty Office governance report following cooperative review

Today, the Legal Services Board (LSB) published the findings of its review of the Faculty Office of the Archbishop of Canterbury under the Well-led standard of the LSB’s regulatory performance assessment framework. The Master of the Faculties, acting through the Faculty Office, regulates the notarial profession in England and Wales.  The LSB found that the Faculty Office follows governance procedures that…

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Chair’s Blog – September 2021

Our first Board meeting following the summer break (21 September 2021) gave us an opportunity to take a step back and reflect on some of the current issues facing the legal services sector and consider the progress being made to deliver the ambitions set out in Reshaping Legal Services – our strategy for the sector….

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LSB sets clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market

Today, the Legal Services Board (LSB) launched a consultation on a draft statutory statement of policy on empowering consumers. Developed following engagement with the legal services regulators and others across the sector, it outlines how the regulators should ensure that people and small businesses who need legal advice have the information they need to shop…

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West Midlands discussion event on technology in legal services – 20 September 2021

The Legal Services Board is hosting an online event to discuss how technology and innovation can transform legal services, focusing on the West Midlands, which is leading the way in legal technology. We’re inviting practitioners, academics, legal and consumer groups based in the West Midlands to join our Board members for a discussion event, to…

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Chair’s blog – July 2021

Our Chair, Dr Helen Phillips, writes a blog following each Board meeting. Here she reflects on the discussion that took place at the meeting on 20 July 2021. This was the Board’s final meeting before the summer break, and the agenda contained several substantial items focused on delivering our ambition to reshape legal services to…

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‘Consumers need better information about the quality of legal services’ – Legal Services Board

Today, the Legal Services Board has published a response to the submissions it received to its discussion paper on quality indicators. Published in February 2021, the paper prompted a wide-ranging debate over what quality means in the legal services market and how best to convey this to consumers. The response document concludes that there is…

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