OLC Voluntary Assurance letters

The OLC Chair updates and assures the LSB on the performance of the Legal Ombudsman in the form of voluntary assurance letters after each OLC Board meeting.

These letters set out the OLC Board’s strategic assessment of the performance of the Legal Ombudsman. The letters are available on this page.

The letters below date back to the start of the tenure of the current OLC Chair.


9 February 2021


3 December 2020

13 November 2020

6 October 2020 and annex (available on the Legal Ombudsman’s website)

31 July 2020

10 July 2020

7 May 2020

10 February 2020