We are currently undertaking work to improve market transparency, building on the findings of the CMA’s recent progress review.
We want to ensure that consumers are better able to understand and engage with the legal services market. This will include providing them with the necessary tools so that they can make effective choices about their legal services provider. We consider that our work in this area will contribute to the regulatory objectives including: protecting and promoting the interests of consumers; and promoting competition in the provision of legal services.
We have been monitoring activity across the sector and developing our own thinking on key relevant areas to improving consumer awareness and engagement, including quality indicators, price transparency and public understanding of the legal services sector.
We intend to publish a statutory statement of policy in 2021 on these topics, which will set clear expectations of the regulatory bodies in how they should address these issues.