2013
What happens when people with learning disabilities need advice about the law?
Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Click here to see the report.
Reports
Consumer focus
2012
A methodology for conducting research into SMEs’ use of legal services
An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Click here to see the report.
2012
Consumer needs from legal information sources
Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs. Click here to see the report.
2012
Individual consumers’ legal needs 2012
Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided. Read the report here.
2012
Probate and estate management services surveys
Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years. Read the consumer report here.
2012
Understanding the consumer experience of will-writing services
Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services. Click here to see the report.
2011
Developing measures of consumer outcomes for legal services
Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs. Click here to see the report.
2010
Small businesses legal needs
Qualitative research into the legal needs of small businesses and their perception of legal services. Click here to see the report.