This research project was co funded with the Law Society of England and Wales, and undertaken by Yougov. It is the largest legal needs survey ever run in England and Wales. The executive summary along with technical report and an interactive dashboard can be found here.
Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. The report, executive summary, an infographic along with further analysis on small business advice seeking behaviour can be found here.
In November 2016, the LSB commissioned Research Works Limited to conduct research into the experiences of consumers with dementia and consumers with mental health problems (and those caring for them) when accessing legal advice, as well as their experience of the advice itself. Click here for the reports and scoping paper.
Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. The report, executive summary, annexes and an infographic can be found here here.
Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. The report, executive summaries and appendexes can be found here.
A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study. Click here to see the report.
A qualitative study of unbundled services from the perspective of consumers, providers and judges. Click here to see the report.
Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems. The report and appendix can be found here.
An assessment of the most effective methods of supporting consumers to identify and respond to legal problems. The report and a summary presentation can be found here.
Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved. The report and appendices can be found here.
Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem. Click here to see the report.
Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Click here to see the report.