Consumer protection

Please click on the links below to see data relating to trends in consumer protection in the legal services market:

News & media

Chair’s blog – February 2021

The focus of our meeting this month was how we continue to broaden and deepen our engagement with the sector. …

LSB opens debate on improving transparency of the quality of legal services as research reveals consumers’ struggle to choose lawyers

New research from the Legal Services Board provides insights into the challenges people face when comparing and choosing legal services …

LSB sets out options for ensuring the ongoing competence of lawyers

The Legal Services Board (LSB) has confirmed that it will develop and consult on a more robust approach to ensuring …

Covid dashboard gives clearest picture yet of pandemic’s impact on legal services – February 2021 update

Since June 2020, the Legal Services Board (LSB) has been tracking multiple data sources to provide the clearest picture we …

Our response to the Committee on Standards in Public Life: Artificial Intelligence and Public Standards

In November 2020, the Committee on Standards in Public Life wrote to regulators to understand better how existing regulators are …

New LSB rules on regulators’ fees will increase transparency for lawyers and raise standards

The Legal Services Board (LSB) has today published new Rules and Guidance to increase transparency on how legal services regulators …