As an organisation it is important that we have the mechanisms in place to ensure consistency and challenge in our approach to consumer issues and one of our first priorities has been to set up our Consumer Panel.
The Consumer Panel will play an important role in ensuring that the views and interests of consumers are reflected in our plans. The Panel is independent of the Board and has considerable scope to advise and influence the LSB from the consumer perspective.
The LSB announced the appointment of Sarah Chambers as Chair of the Consumer Panel on 17 April 2018.
The Legal Services Consumer Panel has its own website that includes information on its current projects, as well as copies of its publications, consultation responses and Panel meeting minutes. The Consumer Panel’s website can be found at: www.legalservicesconsumerpanel.org.uk.
The relationship between the LSB and the Consumer Panel is guided by a Memorandum of Understanding.
Panel Member biographies (link to Legal Services Consumer Panel website).