2012
Designing Ethics Indicators for Legal Services
Investigation into how empirical research can be used to track ethics across an increasingly diverse legal services market. Click here to see the report.
All reports
2012
A methodology for conducting research into SMEs’ use of legal services
An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Click here to see the report.
2012
Diversity initiatives of approved regulators
LSB review of diversity initiatives used by approved regulators’ to address concerns with the diversity of the profession. Click here to see the report.
2012
Consumer needs from legal information sources
Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs. Click here to see the report.
2012
Legal Education in the Global Context
Academic analysis of the legal education framework and emerging trends in countries across the world. Click here to see the report.
2012
Market impacts of the Legal Services Act – 2012 Final Baseline Report
A baseline report that provides a baseline of the legal services market against the LSA Regulatory Objectives at 2011/2012, before the full impacts of the Legal Services Act have been felt. This final report has been amended following feedback on the interim report. Read the final report here, and the interim report here.
2012
Individual consumers’ legal needs 2012
Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided. Read the report here.
2012
Probate and estate management services surveys
Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years. Read the consumer report here.
2012
LDP interviews summary
A summary of small sample of in-depth interviews with organisations that had recently become Legal Disciplinary Practices or recognised bodies. Click here to see the summary.
2012
Understanding the consumer experience of will-writing services
Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services. Click here to see the report.
2011
A framework to monitor the legal services sector
Economic framework for segmenting the legal services market and monitoring change. Click here to see the report.