2011
First-tier Complaints Handling Report
YouGov research presents feedback of legal services users who were dissatisfied with their experience. Read the full report here.
All reports
2011
The smaller approved regulators: a research report
An independent report into the capacity and capability of the smaller approved regulators to meet the requirements of the Legal Services Act 2007. Click here to see the report.
2011
Regulation of city law firms
Qualitative investigation into large commercial solicitors firms, the market segments they operate in, and interactions with regulation. Click here to see the report.
2011
Legal services provided by ‘special bodies’
Qualitative investigation into ‘Special Bodies’ – Non-commercial organisations providing reserved legal activities to the public. Click here to see the report.
2011
Aptitude testing and the legal profession
Academic literature review looking at the use and impact of aptitude testing. Click here to see the report.
2011
Quality Assurance for advocates: Research Report
Literature review and analysis exploring the challenges with using quality assurance schemes. Click here to see the report.
2011
Developing measures of consumer outcomes for legal services
Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs. Click here to see the report.
2011
Diversity data collection and transparency
A report on regulators’ progress against LSB guidance issued under section of 162 of the Legal Services Act 2007. The report and an essay can be found here.
2011
Quality in legal services: a literature review
Literature review of the current academic literature on the topic of quality in legal services. Click here to see the report.
2011
Quality in other regulated professions
Literature review of the current academic literature on the topic of quality in other professions. Click here to see the report.
2010
Barriers to the legal profession
Literature review on the diversity of the legal profession at each stage of entry and progression within the profession. Click here to see the report.