Month: July 2021


West Midlands discussion event on technology in legal services – 20 September 2021

The Legal Services Board is hosting an online event to discuss how technology and innovation can transform legal services, focusing on the West Midlands, which is leading the way in legal technology. We’re inviting practitioners, academics, legal and consumer groups based in the West Midlands to join our Board members for a discussion event, to…

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Chair’s blog – July 2021

Our Chair, Dr Helen Phillips, writes a blog following each Board meeting. Here she reflects on the discussion that took place at the meeting on 20 July 2021. This was the Board’s final meeting before the summer break, and the agenda contained several substantial items focused on delivering our ambition to reshape legal services to…

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‘Consumers need better information about the quality of legal services’ – Legal Services Board

Today, the Legal Services Board has published a response to the submissions it received to its discussion paper on quality indicators. Published in February 2021, the paper prompted a wide-ranging debate over what quality means in the legal services market and how best to convey this to consumers. The response document concludes that there is…

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New report on Judicial diversity: LSB commits to using data to drive meaningful change

The official figures published today by the Ministry of Justice (MoJ) demonstrates clearly the scale of the challenge that continues to face society in creating a diverse and inclusive judiciary. Commenting on the report, Dr Helen Phillips, Chair of the Legal Services Board (LSB), said: “This is the second time data on diversity in the…

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Consumers missing out on insurance that could help cover unexpected legal costs, and much cheaper than expected

The Legal Services Board wishes to see legal expenses insurance promoted more widely to consumers, as part of a programme to widen access to legal advice in England and Wales.    An estimated 3.6 million people have an unmet legal need involving a dispute each year, and few consumers can meet unexpected legal costs from disposable income. While millions of households have legal expenses policies, these…

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New LSB research shows support for lawyers to face regular checks of their skills and abilities

New research commissioned by the Legal Services Board highlights the importance the public places on lawyers having the right knowledge, up to date skills and attributes to provide good quality legal services. However, the research also found a gap between public expectation and what regulation currently requires to ensure lawyers remain competent throughout their careers. In…

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LSB pushes legal regulators to put consumers first following BSB governance review

Today, the Legal Services Board (LSB) published the findings of its review of the Bar Standards Board (BSB) under the ‘Well-led’ standard of the LSB regulatory performance assessment framework. The oversight regulator found concerns about leadership and governance at the BSB and little evidence of a focus on the needs of consumers and the public interest. In response,…

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