The Legal Services Board (LSB) is consulting on proposals to ensure that people who use legal services have access to fair and effective complaint procedures. The proposals aim to strengthen consumer protection and improve the quality and standards of legal services. The consultation is focused on so-called ‘first-tier complaints’, which are made directly to a…
The Legal Services Board (LSB) has today announced plans to review the enforcement and investigative tools available to the legal services regulators, including the Solicitors Regulation Authority (SRA). This could include increasing financial penalties available to regulators, as well as enabling regulators to proactively gather information and share intelligence to help them detect and address…
The Legal Services Board (LSB) has published new research on the challenges consumers face when complaining to lawyers and law firms about their services, with recommendations for improvements. Participants in this “deliberative” research said the ideal complaint process would be based on empathy, transparency, accessibility, fairness, and ease. They said providers should make it easy…
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