One of the most pressing challenges facing the legal sector is unmet legal need. Too many people in England and Wales do not get the help they need when faced with a legal problem, particularly if they are on a low income or in a vulnerable situation. Our 2024 Individual Legal Needs Survey shows that…
Today, the Legal Services Board (LSB) published its Annual Report and Accounts for the year ended 31 March 2024 (PDF). The report describes the LSB’s work to ensure regulation contributes to reshaping legal services to better meet the needs of society. We have also produced a summary version of the report (PDF). Some key projects…
As previously announced, the Legal Services Board (LSB) is conducting an independent review of regulatory events leading up to the Solicitors Regulation Authority’s (SRA) intervention into Axiom Ince. We have received the independent report from Carson McDowell LLP. We are now considering the next steps, in the light of the findings and recommendations. The report…
Read Update on our independent SRA review related to Axiom Ince – 9 July 2024
The Board met in person on 11 June 2024. We welcomed newly appointed Board Member Christine Nwaokolo to her first meeting. We look forward to benefitting from her front-line experience as a lawyer as we work to ensure that legal services better meet the needs of consumers and the public. We were also delighted to…
We are conducting an independent review of regulatory events leading up to the Solicitors Regulation Authority’s (SRA) intervention into Axiom Ince. We had planned to publish the report shortly. As a public body, the Legal Services Board is required to adhere to General Election guidance. The guidance states that during the pre-election period, ‘Departmental and…
Read Update on our independent SRA review related to Axiom Ince – 29 May 2024
The Legal Services Board (LSB) today announces the appointment of Craig Westwood as its new Chief Executive Officer. Craig joins the LSB from the Electoral Commission, where he is currently Director of Communications, Policy and Research. The Board appointed Craig following an open recruitment process. He brings a wealth of experience in policy, research, public…
The Ministry of Justice and the Legal Services Board (LSB) today announced the appointment of Christine Nwaokolo as a non-lay member of the LSB. She has been appointed for four years, from 1 May 2024 until 30 April 2028. Dr Gary Kildare has also been reappointed for a second four-year term as a lay member…
The Legal Services Board (LSB) has published research into litigation funding and its potential to improve access to justice. The research also considers issues related to consumer protection and regulation. Led by Professor Rachael Mulheron KC (Hon), Professor of Tort Law and Civil Justice at Queen Mary University of London, the report’s findings include that…
Last month, the Legal Services Board announced that it would undertake an independent review of regulatory events leading up to the Solicitors Regulation Authority’s intervention into SSB Group. The scope of the review has been published.
Read LSB publishes scope of review into SRA actions in the lead-up to SSB Group collapse
The Legal Services Board (LSB) has issued Requirements, Guidance and a statement of policy to regulators to improve the way in which first tier complaints are handled. First tier complaints are the initial complaints that consumers make to their legal provider about the service they have received. These measures aim to drive significant improvement in…
Read LSB bolsters requirements on how lawyers handle consumer complaints
I was thrilled to chair a roundtable discussion in Bangor, North Wales, last week (25 April 2024) with lawyers, academics, representatives from regulators, the Welsh Government and advice centres. We explored several issues, including access to justice, the benefits and risks of technology, and the challenge of attracting and retaining lawyers in Wales. I am…
The Legal Services Board (LSB) has set out its pro-innovation approach to the regulation of artificial intelligence (AI) in the legal services sector. Published yesterday, the update explains the oversight regulator’s overall approach to technology, including AI and the scope of LSB’s regulatory remit. It also sets out: The LSB’s new statutory guidance on technology and innovation How…
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