Category: News


Wales engagement event: 07 June 2021

On Monday 7 June 2021 The Legal Services Board hosted a virtual event for legal practitioners, academics and consumer advice groups in Wales. The discussion event explored the themes of its consumer-focused strategy for the sector, Reshaping Legal Services, published earlier this year. Please see the presentation slides: LSB Wales engagement event presentation June 2021 (PDF) Please…

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Legal Services Board commends cost lawyers’ regulator for its commitment to ongoing improvements

The Legal Services Board (LSB) has published an updated assessment of the Costs Lawyer Standards Board’s (CLSB) regulatory performance. CLSB is the regulator of Costs Lawyers in England and Wales. All the regulatory bodies have the same responsibilities under the Legal Services Act and are assessed by the LSB against 27 outcomes across five standards….

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Chair’s Blog – June 2021

The Board was delighted to meet stakeholders from across the profession in Wales this week as part of our ongoing programme of virtual events to hear from those we work alongside in tackling the legal services sector’s challenges. We discussed technology, diversity and inclusion, access to justice and market transparency from a Wales perspective. We…

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Blog: New ongoing competence report: What can England and Wales learn from other jurisdictions?

By Margie McCrone, Regulatory Policy Manager at the Legal Services Board The Legal Services Board (LSB’s) work on ongoing competence is central to the regulatory objective to protect and promote the interests of consumers. Consumers should be able to trust that legal professionals have the necessary and up to date skills, knowledge and attributes to…

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Legal regulators must better understand the impact of diversity programmes if we are to drive meaningful change

The Legal Services Board (LSB) urges legal regulators to do more to understand what is and is not working to improve the diversity and inclusion in the sector and focus on what is making a meaningful difference for professionals and consumers. This follows the LSB’s publication of the independent report it commissioned from the Bridge…

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LSB response to the BSB publishing an independent review of the August 2020 BPTC Exams

The Bar Standards Board (BSB) has published the independent review of the August 2020 Bar Professional Training Course exams. Matthew Hill, Chief Executive of the Legal Service Board, said: “We welcome the publication of this independent review of the August 2020 Bar Professional Training Course exams, which was an important part of the mitigations put…

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Legal Services Consumer Panel – We’re recruiting a new Panel member

We’re recruiting a new member of the Legal Services Consumer Panel. The Panel is an independent statutory body established by the Legal Services Act 2007. Its overarching role is to ensure that the interests of consumers are carefully considered by legal services regulators. As such, the Panel provides advice and challenge to the Legal Services…

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Chair’s blog – 20 April 2021

We began this month’s board meeting by again reflecting on the impact of Covid-19 on the sector. It has been a challenging twelve months for legal services providers and people and small businesses who need legal services. Working with regulators to support the profession Since March 2020, we have focused on making it easier for…

Read Chair’s blog – 20 April 2021


Legal regulation should be “open for business” when it comes to technology and innovation if the public and consumers are to benefit

The Legal Services Board (LSB) has today outlined how legal services regulators can actively support technology and innovation that safely increase access to legal services. By working together, regulators can create an environment that ‘de-risks’ innovation and reduces uncertainty for tech providers and consumers. In a new paper [PDF], the LSB makes it clear that…

Read Legal regulation should be “open for business” when it comes to technology and innovation if the public and consumers are to benefit


Office for Legal Complaints – we’re recruiting three board members

We are looking for two new lay board members and one new non-lay board member to join the Office for Legal Complaints (OLC) – the body responsible for ensuring there is an independent ombudsman service to consider complaints about legal services in England and Wales. As in any sector, consumer confidence is profoundly affected by…

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Legal oversight regulator issues rallying call to put consumers at the heart of legal services

Today, the Legal Services Board (LSB) launched a consumer-focussed strategy for legal services in England and Wales, and called for collaboration to reshape legal services to better meet society’s needs. The ambitious ten-year strategy reflects that the significant challenges facing the legal services sector can only be tackled by people and organisations working together to…

Read Legal oversight regulator issues rallying call to put consumers at the heart of legal services


LSB shares data on the broadly stable health of the legal services sector following Covid-19

The Legal Services Board (LSB) has compiled data from various sources that suggest the legal services sector overall has, so far, remained broadly stable during the Covid-19 pandemic. The emerging data indicates that while some parts of the legal services profession have faced significant difficulties over the last 12 months, overall numbers of regulated lawyers…

Read LSB shares data on the broadly stable health of the legal services sector following Covid-19


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