News

The Legal Services Board (LSB) has published a statutory statement of policy on empowering consumers to better access information about the service and quality of legal services providers. Developed following a consultation and engagement with the legal services regulators and others across the sector, the statement outlines how the regulators should ensure that people and…

Read LSB publishes clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market

Today, the Legal Services Board (LSB) launched a public consultation on a new approach to regulatory performance. The new system places greater emphasis on leadership, delivering the regulatory objectives and running effective operations. While it sets out the LSB’s expectations more clearly than ever before, it also provides much greater freedom to regulators to decide…

Read For the public, with the professions: LSB consults on a new framework for effective regulation in the legal services sector

The Legal Services Board (LSB) has published its business plan for 2022/23. It focuses on strengthening progress in overcoming the nine challenges facing the sector identified in the ‘Reshaping Legal Services’ strategy and continuing to discharge its statutory functions. Activities include completing the review of the regulatory performance framework to ensure it is effective and…

Read LSB publishes plan to maintain progress on consumer-focused strategy in 2022/23

We met in person on 22 March for our third Board meeting of 2022 and dealt with a number of items that marked the culmination of some important workstreams. We also signed off our business plan for 2022/23 and the Office for Legal Complaints budget application for 2022/23. LSB Business plan 2022/23: maintaining progress against…

Read Chair’s blog – 22 March 2022

Following our virtual event last year, where we discussed the launch of our consumer-focused sector-wide strategy, the Legal Services Board is hosting an online event to reflect on the progress made so far and focus on what needs to be done to maintain momentum and drive change that makes a difference for people who need…

Read Reshaping legal services, one year on – a Welsh discussion event, 25 April 2022

Read LSB confirms re-appointments to the Legal Services Consumer Panel and the Office for Legal Complaints