On Tuesday 5 July 2022 we hosted an in-person panel session on our recently published consumer vulnerability research, and discussion on how the sector can work together to design legal services that best meet individual, and wider society’s needs. We were joined by regulators, academics and consumer groups to hear from: Lucy Lea, Community Research…
We have heard from some businesses and individuals that they are concerned about the statements made today (12 July 2022, Determining the most appropriate regulation arrangements for the future) by CILEX and CILEx Regulation respectively regarding CILEX’s proposals to look at future options as to the discharge of its regulatory functions involving the regulation of Chartered…
Read LSB statement on CILEX statement to members and CILEx Regulation’s response
Read the June LSB Bulletin for our latest news, blogs and publications. Legal Services Board Bulletin – June 2022 To subscribe to our newsletter, sign up using this form.
The Legal Services Board (LSB) has published new research exploring the for-profit unregulated legal services sector. This is the first time the LSB has mapped the sector on this scale, and it suggests the number of unregulated providers comes from a pool of up to 208,000 firms in England and Wales. The sector is large,…
Read LSB research on unregulated legal services reveals potential consumer benefits and detriments
Today, the Legal Services Board (LSB) published its annual report and accounts for the year ended 31 March 2022 (pdf). It describes the work completed and the LSB’s impact in delivering the first year of the Reshaping Legal Services strategy for the sector, published in March 2021. Some key projects and activities during the year…
Read LSB’s annual report demonstrates drive and progress to reshape legal services
On Tuesday 7 June 2022 The Legal Services Board hosted an in-person breakfast event at DLA Piper’s Leeds office to discuss our new research on the social acceptability of legal tech. We were joined by people from different areas of the legal profession, including in-house practitioners, small and medium firms, those at the beginning of…
New research commissioned by the Legal Services Board (LSB) explores the vulnerabilities consumers face when they need and use legal services (pdf). It also highlights that the way lawyers engage with consumers can increase or reduce vulnerability. The research shows that, while it can be difficult for anyone with a legal problem to navigate the…
Supporting responsible use of technology that commands public trust Last week, the Board was delighted to meet a broad range of stakeholders in the Yorkshire and the Humber region. We are grateful to DLA Piper for hosting our breakfast briefing event in Leeds prior to our Board meeting on 7 June 2022. The theme of…
The Legal Services Board, eight legal services regulators and two disciplinary tribunals have all reaffirmed their commitment to taking action to ensure more inclusive workplaces for lawyers and that the profession better reflects the society and consumers it serves. The signatories to the new principles – Tackling counter-inclusive misconduct through disciplinary processes (PDF) – acknowledge…
Read Legal services regulators and tribunals commit to creating a more inclusive profession
New research jointly commissioned by the Legal Services Board (LSB) and the Solicitors Regulation Authority (SRA) explores the attitudes of the public and solicitors towards using technology (pdf) to deliver legal services. It showed that the public is generally willing to use technology that is well-established and familiar to them such as video consultations (66%),…
Read New research reveals the appetite for lawtech among the public and legal professionals
A collaborative website tracking the efforts being made to ensure the legal services market works better for consumers has been launched – Reshapinglegalservices.org.uk. The collaborative website was produced with input from stakeholders across the sector, including Kingsley Napley, LawtechUK, and the Legal Services Consumer Panel. It will be managed and hosted by the Legal Services…
Read New platform tracks sector progress improving the legal services market for consumers
Small businesses continue to face a significant access to justice gap and aren’t empowered to obtain legal services meeting their needs, new research from the Legal Services Board (LSB) shows. Some of the legal challenges small businesses face include trading, like late payments, employment relations or tax and regulatory issues. The survey of over 10,000 small…
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