News

New research for LawtechUK and the Legal Services Board (LSB) has revealed a gap in the market for lawtech firms to better support small to medium businesses (SMEs) deal with legal issues and reduce their unmet need. In the qualitative study, 40 SMEs from different sectors (10 of whom had previously used lawtech) were asked…

Read Research reveals market opportunity for lawtech firms to address SME’s unmet legal need

The Legal Services Board is hosting an online event to hear from people across the legal service professions in the East of England about the challenges and opportunities ahead and how we can collaborate to make a positive difference for consumers and society. Earlier this year, we launched Reshaping legal services – a consumer-focused strategy…

Read East of England discussion event – 29 November 2021

On Monday 20 September, the Legal Services Board hosted a virtual event for legal practitioners, academics and consumer advice groups in the West Midlands on the topic of Technology and Innovation. Please see the presentation slides: LSB West Midlands engagement event Presentation September 2021 [PDF] Please see the note from the event: LSB West Midlands…

Read West Midlands engagement event: 20 September 2021

Today, the Legal Services Board (LSB) published the findings of its review of the Faculty Office of the Archbishop of Canterbury under the Well-led standard of the LSB’s regulatory performance assessment framework. The Master of the Faculties, acting through the Faculty Office, regulates the notarial profession in England and Wales.  The LSB found that the Faculty Office follows governance procedures that…

Read LSB publishes Faculty Office governance report following cooperative review

Today, the Legal Services Board (LSB) launched a consultation on a draft statutory statement of policy on empowering consumers. Developed following engagement with the legal services regulators and others across the sector, it outlines how the regulators should ensure that people and small businesses who need legal advice have the information they need to shop…

Read LSB sets clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market

Today, the Legal Services Board has published a response to the submissions it received to its discussion paper on quality indicators. Published in February 2021, the paper prompted a wide-ranging debate over what quality means in the legal services market and how best to convey this to consumers. The response document concludes that there is…

Read ‘Consumers need better information about the quality of legal services’ – Legal Services Board