News

 The LSB is calling on the insurance industry and legal service providers to support consumers by raising awareness of legal expenses insurance, incentivise better quality products and build trust through greater transparency.  Mystery shopper research has shown that consumers are not getting the information they need from insurance comparison websites, and the insurance sector need…

Read Price not an indicator of quality when it comes to legal expenses insurance, says LSB

On 4 November 2021, our Chair Dr Helen Phillips spoke at the Danish Consumer and Competition Authority’s conference on competition in the legal profession. The event took place in Copenhagen, with Helen joining via Zoom. Helen was invited to speak about reforms to legal services regulation in England and Wales in a session about competition…

Read LSB Chair’s speech at the Danish Consumer and Competition Authority’s conference

Our Board met on 26 October for its penultimate meeting of the year and discussed a variety of papers that look to 2022 and develop our plans for next year. In particular, after our most recent Board meeting’s strategy session on 21 September, we followed up by exploring a proposal for the LSB to convene a sector-wide conference in 2022. The conference would be an opportunity to take stock of progress in addressing the challenges facing the sector…

Read Chair’s Blog – October 2021

By Aisling O’Connell, Regulatory Policy Manager at the Legal Services Board Accessing legal services can be a real challenge for small to medium enterprise (SME) businesses. Many don’t recognise their issue as a legal problem. Those that are aware don’t always know where to seek advice, how long it will take to resolve the problem,…

Read Blog: Addressing SME’s legal needs through technology and collaboration

New research for LawtechUK and the Legal Services Board (LSB) has revealed a gap in the market for lawtech firms to better support small to medium businesses (SMEs) deal with legal issues and reduce their unmet need. In the qualitative study, 40 SMEs from different sectors (10 of whom had previously used lawtech) were asked…

Read Research reveals market opportunity for lawtech firms to address SME’s unmet legal need

The Legal Services Board is hosting an online event to hear from people across the legal service professions in the East of England about the challenges and opportunities ahead and how we can collaborate to make a positive difference for consumers and society. Earlier this year, we launched Reshaping legal services – a consumer-focused strategy…

Read East of England discussion event – 29 November 2021

On Monday 20 September, the Legal Services Board hosted a virtual event for legal practitioners, academics and consumer advice groups in the West Midlands on the topic of Technology and Innovation. Please see the presentation slides: LSB West Midlands engagement event Presentation September 2021 [PDF] Please see the note from the event: LSB West Midlands…

Read West Midlands engagement event: 20 September 2021

Today, the Legal Services Board (LSB) published the findings of its review of the Faculty Office of the Archbishop of Canterbury under the Well-led standard of the LSB’s regulatory performance assessment framework. The Master of the Faculties, acting through the Faculty Office, regulates the notarial profession in England and Wales.  The LSB found that the Faculty Office follows governance procedures that…

Read LSB publishes Faculty Office governance report following cooperative review

Today, the Legal Services Board (LSB) launched a consultation on a draft statutory statement of policy on empowering consumers. Developed following engagement with the legal services regulators and others across the sector, it outlines how the regulators should ensure that people and small businesses who need legal advice have the information they need to shop…

Read LSB sets clear expectations for regulators to improve consumer information, promote rights, and drive choice in the legal services market