Category: News

The Legal Services Board (LSB) has today announced plans to review the enforcement and investigative tools available to the legal services regulators, including the Solicitors Regulation Authority (SRA). This could include increasing financial penalties available to regulators, as well as enabling regulators to proactively gather information and share intelligence to help them detect and address…

Read Legal Services Board to review regulators’ enforcement tools, including financial penalties, to ensure they are sufficient to tackle wilful and serious misconduct

The Legal Services Board (LSB) has published new research on the challenges consumers face when complaining to lawyers and law firms about their services, with recommendations for improvements. Participants in this “deliberative” research said the ideal complaint process would be based on empathy, transparency, accessibility, fairness, and ease. They said providers should make it easy…

Read Consumers urge legal providers to use complaints feedback to improve services, be transparent and show empathy 

Read our July newsletter for our latest news, blogs and publications. Legal Services Board Newsletter – July 2023 To subscribe to our newsletter, sign up using this form.

Read July 2023 newsletter

It was a huge pleasure to meet many people from across the sector at our recent EDI event hosted by Clifford Chance. On the theme of From evidence to action: Tackling the EDI challenges in the legal sector, the discussion on how the sector can continue to drive change ranged widely, from mentoring programmes to…

Read Chair’s Blog – July 2023

Responding to today’s publication of the official Diversity of the judiciary 2023 statistics report, Matthew Hill, Chief Executive of the Legal Services Board, said: “The LSB is committed to maximising the role of regulation in improving the diversity of the legal services profession – the pool from which the judiciary is drawn. “This report gives…

Read LSB comment on Diversity of the judiciary: 2023 statistics

The Legal Services Board (LSB) has launched a consultation on its draft statutory guidance on promoting technology and innovation to improve access to legal services (pdf). LSB research estimates that 3.6 million individuals have an unmet legal need in England and Wales annually. Increased adoption of technology and innovative services could help to address this….

Read LSB consults on tech and innovation guidance to improve access to legal services

Today, the Legal Services Board (LSB) published its Annual Report and Accounts for the year ended 31 March 2023 (PDF). It describes the work completed and the LSB’s impact, focused on ensuring legal services are accessible and better meet the needs of society. The report covers the second year of the LSB’s Reshaping Legal Services…

Read LSB annual report shows progress in ensuring regulation drives better legal services

The Board met in person on 6 June 2023 for my second meeting as Chair of the Legal Services Board (LSB). We welcomed newly appointed Board Members Kate Briscoe and Clare Brown and looked forward to them bringing their extensive experience to bear as we work to ensure legal services better meet the needs of…

Read Chair’s Blog – June 2023

The Legal Services Board (LSB) has published its latest detailed picture of levels of innovation and use of technology in legal services in England and Wales (PDF), tracking changes since the last survey in 2018. The report is based on surveys with 1,310 firms, including solicitors’ firms, barristers’ chambers, other regulated legal services firms, and…

Read LSB survey reveals pandemic-driven tech innovation in law firms and consumer benefits

The Ministry of Justice and Legal Services Board (LSB) today announced the appointments of Kate Briscoe and Lizzie Peers as new lay members of the Board of the LSB. Barrister Clare Brown has also been appointed as a new non-lay member of the Board. The appointments were made by the Lord Chancellor in consultation with…

Read Legal Services Board announces new Board Members

The Legal Services Board wants to ensure people who need legal advice know how to access it, and can get they help they need at a price they can afford. How can we work together to improve access to justice and increase public trust in legal services? Join us in Nottingham to: Learn more about…

Read Reshaping Legal Services: LSB East Midlands event – 25 May 2023

Read our May newsletter for our latest news, publications and blogs. To subscribe to our newsletter, sign up using this form.

Read May 2023 newsletter