The Board met virtually on 17 October 2023. We welcomed new Board Member Lizzie Peers to her first meeting. We look forward to gaining from her broad experience as we continue to focus on advancing our ambition to reshape legal services to better meet the needs of society and reduce unmet legal need. Advancing adherence…
Last week was another busy week at the Legal Services Board, as we travelled to Cardiff to meet stakeholders from across the profession in Wales. On Tuesday, we held our Board Strategy session, reflecting on sector-wide progress in delivering fairer outcomes, stronger confidence and better services to reshape legal services to meet society’s needs…
The Legal Services Board (LSB) and Solicitors Regulation Authority (SRA) have published joint research looking into the cost of professional indemnity insurance (PII) for law firms, and what factors drive differences in premium levels. Recent developments in the insurance market have led to increases in PII costs for professional services firms, including providers of legal…
The Legal Services Board (LSB) is consulting on proposals to ensure that people who use legal services have access to fair and effective complaint procedures. The proposals aim to strengthen consumer protection and improve the quality and standards of legal services. The consultation is focused on so-called ‘first-tier complaints’, which are made directly to a…
The Legal Services Board (LSB) has today announced plans to review the enforcement and investigative tools available to the legal services regulators, including the Solicitors Regulation Authority (SRA). This could include increasing financial penalties available to regulators, as well as enabling regulators to proactively gather information and share intelligence to help them detect and address…
The Legal Services Board (LSB) has published new research on the challenges consumers face when complaining to lawyers and law firms about their services, with recommendations for improvements. Participants in this “deliberative” research said the ideal complaint process would be based on empathy, transparency, accessibility, fairness, and ease. They said providers should make it easy…
Read our July newsletter for our latest news, blogs and publications. Legal Services Board Newsletter – July 2023 To subscribe to our newsletter, sign up using this form.
It was a huge pleasure to meet many people from across the sector at our recent EDI event hosted by Clifford Chance. On the theme of From evidence to action: Tackling the EDI challenges in the legal sector, the discussion on how the sector can continue to drive change ranged widely, from mentoring programmes to…
Responding to today’s publication of the official Diversity of the judiciary 2023 statistics report, Matthew Hill, Chief Executive of the Legal Services Board, said: “The LSB is committed to maximising the role of regulation in improving the diversity of the legal services profession – the pool from which the judiciary is drawn. “This report gives…
Read LSB comment on Diversity of the judiciary: 2023 statistics
The Legal Services Board (LSB) has launched a consultation on its draft statutory guidance on promoting technology and innovation to improve access to legal services (pdf). LSB research estimates that 3.6 million individuals have an unmet legal need in England and Wales annually. Increased adoption of technology and innovative services could help to address this….
Read LSB consults on tech and innovation guidance to improve access to legal services
Today, the Legal Services Board (LSB) published its Annual Report and Accounts for the year ended 31 March 2023 (PDF). It describes the work completed and the LSB’s impact, focused on ensuring legal services are accessible and better meet the needs of society. The report covers the second year of the LSB’s Reshaping Legal Services…
Read LSB annual report shows progress in ensuring regulation drives better legal services
The Board met in person on 6 June 2023 for my second meeting as Chair of the Legal Services Board (LSB). We welcomed newly appointed Board Members Kate Briscoe and Clare Brown and looked forward to them bringing their extensive experience to bear as we work to ensure legal services better meet the needs of…
© Copyright 2026 The Legal Services Board | Website managed by Etempa Web Soltuions