The Legal Services Board (LSB) has appointed Jelena Lentzos as Director of Strategy, Policy & Engagement. She will lead the LSB’s strategy, policy, and research teams at a pivotal moment for legal services regulation. It is one defined by rapid change, growing consumer need, and significant opportunity for sector-wide growth. Jelena previously served as Interim…
The Legal Services Board has confirmed that Flora Page KC has stepped down as a non-lay Board member. Flora Page gave notice of her intention to resign in March this year. The Deputy Prime Minister, Lord Chancellor and Secretary of State for Justice, Rt Hon David Lammy, agreed in April 2026 to Flora’s request to leave the Board with immediate effect. Monisha Shah, Chair of the…
This is my final blog from my time as interim Chair of the LSB, and I would like to begin by saying what a privilege it was to serve in the role during a period of such significant activity for the sector. I am grateful to Board and executive colleagues for their support, challenge, and…
Read Chair’s blog: strengthening ethics and setting priorities
On 28 April 2026, the Legal Services Board (LSB) discussed the Solicitors Regulation Authority’s (SRA) regulatory performance. With one month until the deadline for SRA’s compliance with LSB’s Directions regarding Axiom Ince Limited, the LSB Board has this week asked the SRA to commission an independent external audit to assess and evaluate the SRA’s compliance…
Read Legal Services Board Statement on SRA Regulatory Performance – 6 May 2026
This is my final blog from my time as interim Chair of the LSB, and I would like to begin by saying what a privilege it was to serve in the role during a period of such significant activity for the sector. I am grateful to Board and executive colleagues for their support, challenge, and…
Read Chair’s blog: strengthening ethics and setting priorities
We are deeply concerned by the scale of harm caused to former clients of PM Law Ltd. The reported loss of £39.5m of client funds and the significant disruption to tens of thousands of people at what were already stressful and important moments in their lives is extremely serious. The Legal Services Board is closely…
The Legal Services Board (LSB) has today published its business plan for 2026/27, setting out how it will strengthen the performance of legal services regulation in England and Wales through more proportionate and targeted oversight. The plan responds to ongoing change across the sector, including technological innovation, shifting consumer expectations, and the growth of unregulated services. It sets out how the…
Read Smarter, risk-based oversight to drive up regulators’ performance
The Lord Chancellor has approved the appointment of Monisha Shah as Chair of the Legal Services Board for four years from 1 April 2026. The appointment follows a Justice Select Committee pre-appointment scrutiny hearing on 25 March and the publication of the Committee’s report on 27 March. Monisha Shah is an experienced chair and non-executive…
Read Monisha Shah confirmed as the new Chair of the Legal Services Board
The Legal Services Board (LSB) has confirmed the appointment of Richard Blakeway to the post of Chair of the Office for Legal Complaints (OLC) after an open competition. The OLC is the Board of the Legal Ombudsman for England and Wales. This follows Richard’s appearance before the Justice Select Committee for pre-appointment scrutiny on 11…
Read LSB announces Richard Blakeway as the Chair of the Office for Legal Complaints
The Legal Services Board (LSB) notes the judgment of the Court of Appeal in CILEX’s appeal against the High Court’s decision in Mazur. A spokesperson for the LSB said: “The Legal Services Board welcomes the clarity provided by the Court of Appeal on how the reserved legal activity of conducting litigation under the Legal Services Act should be interpreted and applied in practice. “We will now carefully consider the judgment’s implications…
Legal services regulators must do more to strengthen lawyers’ ethical standards, the Legal Services Board (LSB) has said, setting out new expectations designed to reinforce lawyers’ role in upholding the rule of law. Regulators will need to put “professional ethical duties” at the heart of how lawyers are expected to behave. The LSB has confirmed that where duties conflict, lawyers must prioritise their duties to the court and the rule of law over their duty to…
Read LSB leads sector-wide effort to strengthen legal ethics
Since the Board last met in November, the LSB team has made strong progress across several key areas of our work. Our February meeting therefore covered a wide range of issues that are central to how we make sure that legal services regulation can protect consumers and support the public interest. SRA: public censure and…
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