LSB reappoints Office for Legal Complaints board members

The Legal Services Board (LSB) today announces the reappointment of Annette Lovell and Jane Martin to the board of the Office for Legal Complaints (OLC).  The OLC is the board of the Legal Ombudsman for England and Wales. Its board members are appointed by and accountable to the LSB, which can set performance targets and approves its annual budget

Annette’s further two-year term will run from 1 March 2021 to 28 February 2023. Jane’s additional three-year period will run from 1 May 2021 to 30 April 2024.

The announcement follows the publication of the LSB’s State of Legal Services Report 2020, last week. It gives an in-depth review of the legal services sector following ten years of independent regulation. It states that there is a clear priority is to reduce delays for people making complaints to the Legal Ombudsman as this is where regulation touches the public most directly.

The LSB will publish a new strategy for the legal services sector later this year and will work with the OLC and others to help ensure the public can have confidence in the institutions that are there to protect them.

Dr Helen Phillips, Chair of the Legal Services Board, said:

“I am delighted that Annette and Jane have agreed to serve further terms on the board of the Office for Legal Complaints, as we look forward to publishing our new strategy for the legal services sector. Their commitment and experience will be invaluable. Effective complaints processes and redress mechanisms are vital to ensuring public trust and confidence in legal services, and the Legal Services Board has tasked the OLC with rapidly improving the performance of the Legal Ombudsman. With strong leadership, I am confident that the Legal Ombudsman will be able to provide a better service to people who complain about legal services.”

Elisabeth Davies, Chair of the Office for Legal Complaints, said:

“The reappointment of Jane and Annette comes at a significant time as the OLC seeks to deliver a sustainable recovery plan for the Legal Ombudsman, providing a better service to both consumers and service providers. Their combined experience of the ombudsman, legal and public sectors will be an essential part of this work and I am grateful for their ongoing commitment.”


Notes to Editor

Jane Martin – Jane Martin’s career has been dedicated to understanding and promoting public service accountability, and she was the first Director of the Centre for Public Scrutiny.

She has conducted research at the Universities of Birmingham and Warwick respectively and worked with local authorities across England. Most recently Jane was the Chair of the Legal Services Consumer Panel, and prior to this the Local Government Ombudsman.

Annette Lovell – Since 2015 Annette has worked for the Financial Ombudsman Service, where she is the director of engagement.

This is her second period of employment with the Financial Ombudsman Service, having also worked there between 2010 and 2013, latterly as a lead ombudsman. Between 2013 and 2015, Annette worked for the Solicitors Regulation Authority as Director of Authorisation and then Director of Regulatory Policy. Annette is a former Deputy Chief Executive of the National Lottery Commission.

This entry was posted in News